FAQ

 

If you don’t find an answer for your question, send us an email to service@mySpots.zone

 

General questions 

What is mySpots?

mySpots is a personal memory tool for locations. The app helps you remember and find way back to places (e.g. hotels, restaurants, spa, shops etc.) you’d like to try out, return to or recommend to others.
Locate yourself to find the place where you are at and save the address of the location instantly with detailed information. You can also search for any place worldwide. Use it to bookmark locations you see, read about or hear about, then they’re always handy when you need them.

Do I need a Wifi connection to use mySpots?

All your saved addresses will be stored on your phone. So your bookmarked places are always handy when you need them – even abroad when traveling.
Up to now, roaming is only necessary if you want to locate yourself or search for a place.

How do I create my own list?

That’s very easy. Click on “save the address”. The app will then ask you if you want to add this spot to a list. Click on “Choose List”, then on “Create new List”, type in a name for the list and “save”. That’s it.

How do I delete an address from a list?

You can either swipe to the left, or click on the edit icon at the upper left corner (a little pen).

What will be shown on the first screen?

The first screen shows you all your recently saved spots. Sorted among the newest first. The list is endless. You just need to scroll down.

What can I do with the search box at the top?

You can search for any place worldwide. So, you don’t need to be at the place you want to bookmark. You can also save any place your read about or hear about.
You can also search for a place that you have already saved.

Account/Settings

How can I register for mySpots?

You can either register with your email address or with your Facebook account. You will the get an Email with a link to confirm your Email address. After you’ve confirmed your Email address your account is ready for you.

Which personal data are necessary for the registration?

You only need your Email address and a password. Name, Birthdate, Hometown, and Gender are optional. But they will help us to improve the app for you.

What are you doing with my personal data?

We only use your personal data to set up a personal account for you.

Where can I find the account settings?

You can find the account setting at the upper right corner when you are logged in into app.

How can I change my profile information?

You can change all information under “account settings”. Here you can change your email address, password, name, birthdate, hometown and gender.

How can I change my password?

You can change your password under “account settings”. You’ll need to type in your new password twice.

What can I do if I forgot my password?

If you forgot your password, go to log in and click on “Forgot Password”. We will then send you a new password to your provided email address. If you don’t want to use this password, you can change it again under “Account Settings”.

How can I delete my account?

You can delete your account in the App. Just go to “Account Setting” and scroll down to the bottom.

Privacy

What information is shared when I connect my Facebook account?

You have the option to connect your Facebook account to your mySpots account during the mySpots sign-up process. We wont publish anything at all on Facebook. The only advantage you have when singing up with Facebook, is that your profile (e.g. email address, name) will be filled in automatically. It’s just a faster and more convenient way we want to offer you to open up an account on mySpots.
We’ll never post anything to Facebook. Everything you see, do and upload with mySpots will only be visible for you. We also wont post or publish it on any other platform.

What can my Facebook friends see?

Your Facebook friends wont see anything. We want to provide you a private address book of your favourite places, where you have 100% privacy. If you do want to share a place with your friends, you can do so by email.

Who can see my information on mySpots?

We take privacy very seriously at mySpots. Nobody can see any of your information on mySpots; neither your profile information, nor your saved addresses. Why? We want to provide you a private memory tool that helps you remember and find way back to places you’d like to try out, return to or recommend to others.

Does mySpots track my location?

mySpots deals with location, so in order to work, mySpots needs to know your location. Whenever you open and use/interact with the mySpots app on your mobile device, we use the location information from your mobile device to tailor the mySpots experience to your current location (i.e., we’ll show you a list of nearby locations). This information is NOT shared with others.